When an orientation becomes a habit

Despite the crisis of the past year, the Group kept its promises and continues the restyling of its locations according to ecosustainable principles.

2010 was a difficult year. Despite that, the Afuture ecosustainable philosophy represented a precious resource for the entire Autogrill Group. It enabled the management to better understand the issues and the scenarios that economic and financial data alone often does not reveal.

The Group companies that obtained concession renewals or stipulated new contracts for the management of restaurant and retail activities in the last year translated the Afuture strategy into concrete actions. In fact, the Group took a long term view in relation to the economic and environmental questions, identifying the sustainability report as an appropriate tool which, over time, will help to consolidate a new orientation guiding all corporate processes and, above all, those relating to the design and construction of new locations, where financial variables were not the only drivers considered in making the final assessment.

In order to make all its stores sustainable, Autogrill Group must consider financial variables as well as ecocompatible issues. Ongoing research and studies are necessary to define the necessary structures (light design, air ventilation, water system, furniture, equipment, interior design) with the ongoing support and collaboration of authorities, suppliers, commercial partners and specialized designers.

Developing a new store or restyling an existing one means dealing with a set of complex factors. First of all its level of integration in the ecosystem, which is defined through the analysis of the different steps of the life cycle of the building, the materials and equipment, considering the different situations in the airports, on the highways, railway stations and malls in which the Group operates concessions.

The initial design steps are the most important, because this is when the positive impacts on the environment can be maximized. These include the impact not only on the construction, but also on the management, maintenance and dismantling of the premises. New elements have been added to improve the aesthetics, comfort, accessibility and use of the location by all stakeholders:

Energy and energy efficiency

  • alternative energy sources;
  • control and re-use of energy loss;
  • introduction of LEDs and natural illumination based on the orientation of the building.

Water and water saving

  • re-use of rain water;
  • predisposition of equipment to automatically regulate water flows;
  • installation of self-cleaning systems without the use of water for the water closets.

Materials

  • use of low impacting materials that can be easily recycled and re-used.

INVESTMENTS IN THE DIFFERENT BUSINESS AREAS

Investment in the Food & Beverage sector in the North America and Pacific Region
In 2010 investments totaled $ 127.7m against $ 83.5m of the previous year, with an incidence on sales up from 3.4% to 5.0%. Work proceeded in the petrol station areas on the Pennsylvania Turnpike highway and the restyling of the Delaware Turnpike units has been completed. In the airport channel the main interventions involved the stores in Chicago, San José, Phoenix, Milwaukee and Anchorage in the US and the Schipol Amsterdam airport in Europe.

Investments in the Food & Beverage sector in Italy
In 2010, investments totaled € 57.5m, up 66.2% against € 34.6m in 2009, with an incidence on sales up from 2.7% to 4.3%. The most relevant projects in the highway channel involved the areas of Montefeltro Ovest, Villanova Sud and Alento Ovest, while in the railway station channel Milan Central Railway Station and Turin Porta Nuova and in the airport channel investments were concentrated on Roma Fiumicino and Palermo.

Investments in the Food & Beverage sector in other European countries
Investments totaled € 38.8m, up from the € 28.9m registered in 2009, with an incidence on revenues up from 4.1% to 5.1%. Major investments were made in France, where the work for the restyling of some petrol station areas on the highway are in progress and where some important interventions have been completed at the Carrousel du Louvre. In Belgium, the Ruisbroek spaces have been renovated, while a Gran Caffè Motta was inaugurated in the city of Zurich, Switzerland, and spaces at the airport have also been refurbished.

Investments in the Travel Retail & Duty–Free sector
In 2010 investments amounted to € 28m against € 21 .8m in 2009, with an incidence on revenues up from 1 .4% to 1 .7%, and mainly concerned the Malaga, Madrid and Ibiza terminals in Spain and the refurbishment of the stores at the London Heathrow, Birmingham and Manchester airports. Lastly, we should also mention the expansion and the restyling projects at the Jordan and Vancouver airports.

A sustainable answer

Sustainability results and objectives

Objectives declared for 2010
Development of new partnerships with organizations/suppliers for the development of
new solutions to keep environmental relations innovative

Projects and results
The achievement of the important results attained was made possible thanks to the collaboration established with suppliers, concession holders and also brand partners, with whom new concepts and materials have been developed, lowering environmental
impact and reducing costs

Target for 2011
Continue focusing the collaboration with the main suppliers and commercial partners on service improvement, employee safety and reducing the carbon footprint

RELATIONSHIPS WITH SUPPLIERS: SELECTION OF COLLABORATIONS

Autogrill is committed to ecosustainability also in the selection of its suppliers and collaborations.

In addition to aspects concerning material quality and process reliability, the Group has also started to emphasize ethical and environmental aspects in its supplier selection process.

In 2009 the Group obtained the SA8000 (Social Accountability 8000) certification and this marked a fundamental step for Autogrill Italia in its commitment towards the protection of human rights and workers’ rights, protection against child labor and the guarantee of health and safety in the workplace along the entire supply chain. This certification enabled the Company to increasingly involve and raise the awareness of its supply chain in relation to the protection of workers’ rights.
The Group also obtained the ISO 14001 certification concerning environmental aspects. In 2010 two audits were carried out on suppliers in the A class risk category (including suppliers with a high level of risk that produce Autogrill branded products or products prepared based on a Autogrill S.p.A. recipe) to verify supplier ethicalenvironmental behavior.

shopper in MaterBi

In 2009 the Group obtained the SA8000 (Social Accountability 8000) certification and this marked a fundamental step for Autogrill Italia in its commitment towards the protection of human rights and workers’ rights, protection against child labor and the guarantee of health and safety in the workplace along the entire supply chain. This certification enabled the Company to increasingly involve and raise the awareness of its supply chain in relation to the protection of workers’ rights.
The Group also obtained the ISO 14001 certification concerning environmental aspects. In 2010 two audits were carried out on suppliers in the A class risk category (including suppliers with a high level of risk that produce Autogrill branded products or products prepared based on a Autogrill S.p.A. recipe) to verify supplier ethicalenvironmental behavior.

The Group approach is centered on dialogue and discussion with different category associations and organizations, which may become key to facilitate the technological innovation and cultural processes required to face the ecosustainability challenge. For this reason, Autogrill’s eco-friendly orientation results in the selection of the most appropriate collaborations. In the US, HMSHost extended its collaboration with several non-profit organizations that support the private and public sector in attaining better energy efficiency in the workplace through the development of new technologies and in full compliance with the guidelines issued by government bodies.

Moreover, HMSHost is committed to protecting the immediate environment, not only by reducing the impact of its activities and exploring new energy solutions, but also by raising the awareness of its employees in the matter of sustainability and renewable energy sources. Based on this approach, HMSHost intends to increasingly align itself with the U.S. Green Building Strategic Plan 2009–2013, whose purpose is to disseminate the design and development of sustainable buildings, thus responding to the growing demand for “green buildings”.

In the management of its businesses in the Spanish airports, Aldeasa, too, has implemented the “Environmental Policy of Spanish Airports”, defined by AENA (Aerepuertos Españoles y Navegacion Aerea), the objective of which (part of the Green Dot scheme) is to reduce the impact of the packaging used in airports, by defining targeted actions on volumes and by designing alternatives that allow for recycling and re-use. For this reason, Aldeasa has stipulated a collaboration with Ecoemblajes España S.A., a company specialized in waste collection, which also deals with material re-use, in order to increase packaging recycling rate.

CERTIFICATION AND REGULATIONS IN THE MATTER OF ECOSUSTAINABILITY

The importance of managing environmental issues in the different countries and in the different travel channels in a structured and standardized way led some Group companies to fine-tune their own management systems in order to obtain important environmental certifications.
• LEED Silver Certification, obtained in 2009 for the Delaware Welcome Center in the State of Delaware (USA);
ISO14001:2004 Certification, obtained in 2007 for two Italian stores and the Milan headquarters (F&B); for the Telefonica offices in Madrid in 2008 (F&B) and in 2010 the procedures which are expected to lead to the certification for all the British airports
managed by World Duty Free (Retail) were also completed;
EMAS Declaration, obtained in 2009 for the Milan headquarters (regulation for the adoption, on a voluntary basis, of a management system that combines  co-management and auditing activities); in the same year Autogrill Italia also obtained an EMAS certification for the Brianza Sud store.

From the product certification perspective, Aldeasa used highly energy efficient office equipment, certified by Energy Star, and a system that controls air ventilation and lights switching off in its locations based on a software developed in collaboration with the US Environmental Protection Agency and the US Department of Energy in order to raise awareness with organizations and the general public about using products that consume less energy and, consequently, save money while protecting the environment.
Lastly, in 2010 World Duty Free implemented procedures for a monitoring system managing consumption and CO2 emissions, in compliance with the “Carbon Reduction Commitment” regulation, which is an applied system of caps and trades defined by the British government to promote energy efficiency in large companies and public bodies. However, after the transfer of Flight, the remaining companies (Autgrill Retail UK Ltd and Autogrill Catering UK Ltd) do not exceed the minimum consumption threshold for CRC registration.
In the next few years, the British government may lower the threshold, however, and for this reason WDF is currently monitoring changing legislation and compliance procedures in order to be ready to respond in case it is given a chance to register.

INNOVATE TO GROW

The excellence cases registered in 2010 emphasized technology innovation, energy saving and the use of eco–compatible materials, such as supplying electricity for trucks and LED illumination.

In 2010, Autogrill Group’s solid commitment to sustainability was reflected by some specific projects. In the summer of 2010, the Delaware Welcome Center was inaugurated in the US, a structure extending over a surface of 4,000 sqm, certified in accordance with the Leadership in Energy and Environmental Design (LEED) principles, which is now the new Tourist Office for the distribution of information on events and activities in progress in the state of Delaware. After two years of work, HMSHost has opened a new store in this infrastructure, with unique characteristics. The infrastructure has parking facilities with space for more than 3 million visitors per year, with 50 stations for supplying electricity for trucks equipped with energy units, feeding an air ventilation system with minimum drain on the engine. This achievement was made possible thanks to the collaboration between HMSHost and CabAire, a company supplying electronic components for trucks, and resulted in a reduction in noise and emissions along the I-95 corridor, an intensely trafficked stretch of highway.

Important records were also set at the Italian level. In 2010 the new Sky Lounge was inaugurated in Milan, serving the 120 million passengers who pass through  the Milan Central Railway Station. The Sky Lounge was developed by Autogrill in collaboration with Sky and is located on a panoramic terrace extending over a surface of over 500 sqm overlooking the train tracks. A new Ciao Restaurant was also opened in the land side of Terminal 3 at the Fiumicino airport, extending over a surface of approximately 910 sqm. These new stores were developed with particular attention to energy savings. In fact, the illumination is mainly provided with LEDs, and the materials used are natural and eco-compatible, like glass, stone and stainless steel, easily disposable and up to 80% recyclable. This orientation was applied to all the new sale points developed in 2010 in Italy, a total of approximately 60 stores. The solution adopted to improve illumination efficiency and performance through the use of LEDs enabled the Company to reduce energy consumption from 54 to 38 W/m3 by point of sale (only considering the bar counter area), though maintaining a normal level of illumination in the same area, thus registering a significant energy saving and a considerable reduction in energy costs.

 

A sustainable answer

Sustainability results and objectives

Objectives declared for 2010
Maintenance of the certifications obtained and gradual extension also to other stores

Projects and results
The existing certifications were confirmed, thanks to the audits conducted by accredited Certification Bodies

Target for 2011
Attainment of the ISO 14001 certification for Autogrill France